Privacy Policy

1. Introduction

Caribou & Quill ("we," "us," "our") is committed to protecting the privacy of those who interact with us through our website at caribois.pro and through our services. This policy describes what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy regulations. If you have any questions, please contact us at [email protected].

2. Information We Collect

We collect the following categories of personal information:

• Contact information: Name, email address, and phone number — provided voluntarily through our contact form or by email enquiry.
• Service-related information: Information you provide during intake questionnaires or consultations, relevant to the service you've requested (e.g., beneficiary names, business details, lease particulars).
• Technical information: IP address, browser type, and pages visited, collected automatically through standard website logging. We do not link this to individual identities except where legally required.
• Cookie data: Usage preferences stored locally on your device with your consent. See our Cookie Policy for details.

We collect only what is necessary for the purpose stated. We do not purchase, rent, or source personal data from third parties.

3. How We Use Your Information

Personal information collected through this website is used for the following purposes:

• Responding to enquiries and scheduling consultations
• Preparing and delivering the legal document service you've requested
• Communicating updates related to your active engagement
• Complying with applicable legal obligations
• Improving the functionality of our website based on usage patterns

We do not use your personal information for direct marketing purposes without your explicit consent, and we do not profile or make automated decisions based on your data.

The legal basis for processing is your consent (where given), the performance of a service agreement, or a legitimate interest in operating and improving our business.

4. How We Protect Your Information

We take the security of personal information seriously. Measures in place include:

• Encrypted connections (HTTPS) for all website interactions
• Access to client files restricted to the assigned team member
• Secure digital storage for completed documents
• Physical document handling in a locked, restricted-access office environment
• Regular review of security practices relative to current standards

In the event of a data breach that poses a risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA breach notification requirements.

5. Data Retention

We retain personal information only as long as necessary for the purpose it was collected:

• Enquiry records (no engagement): up to 12 months
• Active client files: for the duration of the engagement plus 7 years (consistent with standard document retention practice in Canada)
• Website technical logs: up to 12 months

After applicable retention periods, records are securely deleted or anonymized.

6. Third-Party Services

Our website may use the following third-party services, which may collect limited data as part of their operation:

• Google Analytics: Aggregated usage statistics, anonymized. No personal data is shared with Google outside of standard analytics parameters.
• Google Maps (embedded): Used to display our office location. Google may collect technical data during iframe load.
• Font and icon providers (Google Fonts, Cloudflare CDN): Used for website presentation. No personal information is shared.

We do not sell or share personal information with any other third parties. We do not use your data for advertising purposes on third-party platforms.

7. Cookies

We use cookies and similar technologies on this website. Essential cookies are necessary for the site to function. Optional cookies (analytics, preferences) are used only with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Your Rights

As a resident of Canada, you have the following rights in relation to your personal information held by us:

• Right of access: You may request confirmation of whether we hold personal data about you and a copy of that data.
• Right to correction: If information we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently before providing any personal information.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information, we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If changes are material, we will take reasonable steps to notify clients directly. Continued use of this website following any update constitutes acceptance of the revised policy.